![]() Please attach the ZIP file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, "Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support xxx.xx.exe to run the report NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. We need to get information from this machine in order to have the proper detail to help you forward. ![]() IF you feel the need to run a can of any type be sure to restart the computer right after the scan. I have also found with some users, that turning off all scheduled scans and restarting and not running any scans also works. ![]() Turing off Web protection is usually enough. You do not have to turn it completely off. There are a couple of outstanding bugs for some setups. Sad to see yet another once-good app become unusable due to feature bloat. Malwarebytes for Windows will open once the installation completes successfully. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed. The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next Please include the contents of that file in your next post.Endpoint Detection & Response for Serversĭouble-click mb-support-X.X.X.XXXX.exe to run the program Do not choose Delete unless instructed!Ī report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller._log.txt.If Cure is not available, please choose Skip instead. If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.Įnsure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.If a suspicious object is detected, the default action will be Skip, click on Continue.If anything will be found follow this guidelines:.Click the Start Scan button and wait patiently.Your machine may appear very slow and unusable after that - it's normal.A reboot will be needed to apply the changes, allow it to do so. Click on Change parameters and put a checkmark beside Loaded modules.icon and select Run as Administrator to start the tool.Please download TDSSKiller by Kaspersky and save it to your desktop. Let's make one more scan just to be sure: Endpoint Detection & Response for Servers
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